<h2>Faulty or incorrect items</h2>
<p>If an item is faulty (for example corked or spoiled) or we sent the wrong item, please contact us as soon as possible with your order number and a photo. We will arrange a replacement or refund.</p>
<h2>Other returns</h2>
<p>For all other return requests, please contact us on 02 9327 9777 or orders@moncurcellars.com.au and we will let you know what we can do.</p>
<h2>Failed delivery</h2>
<p>If we cannot deliver because no one aged 18 or over is available, we will contact you to rearrange delivery or arrange a refund.</p>
<h2>Australian Consumer Law</h2>
<p>Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.</p>
<h2>Contact</h2>
<p>Moncur Cellars, 116A Queen Street, Woollahra NSW 2025<br>02 9327 9777 | orders@moncurcellars.com.au</p>